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Privacy policy of Dolix

Effective date: November 14, 2024

Dolix values your personal information and takes your privacy seriously. This Privacy Policy describes how we collect, use, protect, and disclose the information we obtain about you. When using our Services,you acknowledge that we will handle your personal information as described herein.

Ways to contact Us

For general questions about Dolix or any concerns regarding this Privacy Policy, you can contact us via our Discord support server or the Telegram channel.

Changes to the Current Policy

We keep the right to revise, modify, and replace this Policy at our sole discretion. If we make any changes that significantly affect our practices, we will make reasonable efforts to notify you in advance, and you must get acquainted with such modifications. Any change is effective immediately upon posting on the current webpage, and you agree to be bound by those changes if you continue using the Service. If you disagree with the new Policy, you should stop using Dolix.

Relevance of the Current Policy

Although we do our best to keep this Policy in line with the changes to the Software, due to its complex structure, we cannot guarantee that the Service does not access or process any extra information not listed herein. In such cases, without prejudice, every User can report related complaints by directly contacting the Owner using the details provided in this document. We make our most efforts to review the objections and add corresponding entries to the Policy if they prove correct.

General data practices

We only request information when it is strictly necessary to provide our Services. All data is collected fairly and lawfully with your full knowledge and consent, as described further in this document. We always communicate why we collect each type of information and how we use it. By accepting this Policy, you voluntarily authorize us to access the data described herein and allow us to process it according to this Policy.

To make the most use of the Service, you must grant us access to your Discord account and community, and by doing so, you enable us to fully utilize the granted permissions and access any information you have given us access to. We may use that information in any way allowed by the law and our legal agreements with Discord, including the Discord Developer Terms of Service and the Discord Developer Policy.

Please note that the Dolix support staff may have access to some information to assist you if you require support. However, all sensitive data is stored encrypted and cannot be viewed even by the team unless decrypted, which we will never do without your explicit permission. The support staff will never ask you for any extra private data (passwords, tokens, etc.) under any circumstances.

Information we collect

Dolix aims to collect, store, and process as little information as possible. In this section, we describe what information either provided by you or retrieved about you from third parties is used in the Service.

Authorized access to the Website

To access the control panel on our Website, you must log in with a third-party Discord account, in which case you authorize us to collect and store the following information:

  1. Your Discord ID, username and avatar URL;
  2. The IDs, names, and icon URLs of the servers you are a member of and your roles and permissions on those servers;
  3. An encrypted pair of authorization tokens of your account to refresh the above information periodically.

Dolix stores this data short-term and deletes it sometime after you leave the Website until you log in again. To enable the Service to recognize your repeat visits, we also create a session cookie according to our Cookie Policy with a unique token to retrieve the stored information about your account.

If you are unsatisfied with how we handle your data, you can request its deletion at any time by directly contacting the Owner with the details specified in this document. Furthermore, you are ultimately in control of how much access you grant us, and you can change it at any time by adjusting the "Authorized apps" settings of your Discord account.

Public information we collect from Discord

Dolix also collects and stores some public information we retrieve from Discord when you add the bot to your community, including:

  1. The ID and locale of the server;
  2. The IDs and names of all roles and channels in the server;
  3. The IDs of members who have interacted with the bot at least once.

Furthermore, to enable specific features, Dolix may collect other accessible information about your server, including but not limited to:

  1. Presences, voice states, and activities of interacting members;
  2. The lists of bans, emojis, stickers, and events;
  3. Contents and reactions of messages;
  4. Invite links.

This information is generally not stored in the Service, and it is usually explicitly specified or clearly recognizable from the feature description in the control panel when particular data is required.

Information provided by Users

In some cases, including the Service configuration in the control panel, you may be asked to provide some information yourself. If you choose to do so, we guarantee that we will only use it for its intended purpose, as explained elsewhere. However, if declared public, we cannot prevent such data from being exploited by other users in a manner that may violate this Policy, the law, or your personal privacy.

Security of your information

We only retain the collected information for as long as necessary to provide our Service, and we have implemented commercially reasonable precautions to protect the data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. All login credentials to the Service are protected with passwords, 2FA, encryption, and other necessary technologies. The HTTP servers implemented as part of Dolix utilize SSL encryption and additional types of protection, including CSRF and XSS. Any sensitive data that may compromise your account, including your authorization details, is not stored unencrypted in long-term storage, even on your device.

However, be aware that, despite our efforts, no security can guarantee the safety of your information. You should also protect your personal data and devices, including passwords, phones, and computers, from unauthorized access and infection by malware. Dolix is not responsible for any information disclosed because of your negligence, such as not signing off after using a shared computer, choosing a simple password, or exposing your private login details.

Disclosure of your information

We do not commonly share your data with anybody except the Discord API to enable the Service to work properly. However, we may change this Policy later or disclose your data to comply with the law, a judicial proceeding, a court order, or any other legal process.

Third-party services

We use third-party services to enable, improve, and facilitate the provision of our Services to you. Therefore, Dolix may contain links to external resources we do not operate. However, such use does not indicate that we endorse them or are accountable for their data procedures in any way. We have no control over their data and content and cannot accept responsibility or liability for their information practices. Any access to and use of third-party services is not governed by this Policy but is instead governed by the Privacy Policies of those third-party services. Accordingly, we are not responsible or liable for any harm incurred by your use of third-party services or the presence of third-party advertising in Dolix.